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![dell video drivers for windows 10 crashes dell video drivers for windows 10 crashes](https://i.imgur.com/a2onZnt.png)
The employee and their spouse worked from the same network (at home), had the same version of Teams, and had high volume of Teams calls every day - my employee's Teams crashed all the time, their spouse's did not. My most interesting data point was connecting with another enterprise through an employee's spouse, whose company NEVER experienced any Teams crashing org-wide. I strongly suspect Microsoft is just not supporting/developing to account for some hardware.
![dell video drivers for windows 10 crashes dell video drivers for windows 10 crashes](https://i.stack.imgur.com/Sbhkd.jpg)
It was a struggle to even convince them there was an issue needing investigation even after displaying the crash repeatedly with the support tech - It just never escalated and I kept repeating the same demonstrations and log gathering. For a time I had one affected employee experiencing the crash so consistently I engaged with Microsoft regularly on the issue and it never escalated out of tier 1 support. In any case, this output was on a system where Teams has never crashed as described before, so probably not the best not at all. The messages sure look like Teams is experiencing a memory leak ("MaxListenersExceededWarning: Possible EventEmitter memory leak detected."). I think this is totally unrelated, but figured I'd share it in case it ends up being relevant. It launched and then I stumbled upon this strange output I eventually canceled with Ctrl+C and Teams closed. In my various testing and research, I tried launching Teams from a command prompt window (thinking maybe "-disable-gpu" would be an option to launch with). I opened a Microsoft support case, but it's going no where fast, particularly since the issue isn't reproducible on-demand. Is there another test we could try? This seems to be related to graphics rendering, particularly since it always happens during a beginning of a Video call or meeting, and the detail in the error logs.
![dell video drivers for windows 10 crashes dell video drivers for windows 10 crashes](https://www.thewindowsclub.com/wp-content/uploads/2018/08/DirectX-Diagnostic-Tool.jpg)
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I tried to figure out if I could disable GPU rendering (just as a test) and that doesn't appear to be an option. Other forum threads haven't been useful they usually point to a software glitch that has since been patched, or some common hardware issue with a specific laptop model (Surface) or webcam (Logitech). Renderer process crashed rendererName=mainWindow crashType=crashed url= restarting app=YES The errors in logs (that I've seen) are always: Is anyone else dealing with this kind of inconsistent stability? It really seems like it's a Teams software issue. I haven't found any commonalities across hardware or drivers, and have been checking network quality pretty closely. A call that crashes once is often successful right after, and the crashes don't follow any pattern. I've been researching an issue where several users are experiencing periodic Teams crashes always during a Video call/meeting.
![Dell video drivers for windows 10 crashes](https://kumkoniak.com/10.jpg)